Senior Property Manager, Portfolio

Cluttons

Senior Property Manager overseeing a portfolio of key client properties in a hybrid setting. Ensuring compliance, managing tenant relations, and delivering top-notch service and support.

Posted 6/12/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Proactively help others on the team while still delivering excellent work
Actively shape and drive a positive team culture, setting an example for others in terms of attitude and attributes
Put company and team goals ahead of own goals in day-to-day work; having a “we’re all in this together” mentality and recognising that if one of us succeeds it lifts all of us up
Be empathetic for those who are going through the lessons that you learned and strive to help accelerate them through those times
Transform broad ideas into thoughtful solutions that can be implemented
Dig in, learn, and think about the long-term goals for the team and company
Be a representative of your team to the rest of the business
To be the primary contact representing Cluttons with designated portfolio clients
To undertake the day-to-day management of a designated portfolio of properties
Ensure properties are prepared for a new tenancies/renewal of tenancies
Supervise tenants’ maintenance requests including liaising with contractors, preparing specifications, tendering, and supervising works where necessary
Oversee refurbishment and other larger works as necessary, including pre and post tenancy work
Ensure properties meet their regulatory and statutory requirements and ensure that all health and safety audit documentation is up to date
Visit properties at least twice a year, completing an inspection report and recording information on health and safety matters
Negotiate, instruct, and manage the swift return of deposits
Arrange re marketing as appropriate
Consider rental returns and set marketed rent levels with the assistance of local lettings agencies, negotiating new lets, renewals, and terminations accordingly and managing the overall rent roll to achieve the clients desired returns
Ensure voids are kept to a minimum and targets are met
Work closely with lettings negotiators to generate new business opportunities and develop and grow exiting client base
Authorise and approve invoices for payment being satisfied that the works or supply represented by the invoice has been properly incurred
Arranging payment for service charge and ground rent invoices
Monitor tenant debtors and ensure appropriate steps are taken to pursue debtors
Ensure the maintenance and updating of the computerised property records system
Deliver excellent customer service and communication
Build trusted relationships with colleagues, landlords and tenants
Maintain partnerships with suppliers and contractors to ensure best pricing and quality service
Able to serve section 21, 8, 48 notices with prescribed information as and when required
Seek opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole

Requirements

What you’ll need

Lettings Property Management experience is essential
ARLA or IRPM qualified (desirable)
Educated to A-level standard (or equivalent) or qualified by experience
Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
Ability to prioritise workload and work effectively in a high-pressured environment
Ability to deal with difficult situations
Ability to work under pressure
Close attention to detail
A proficiency in the use of MS Office including Outlook, Word, and Excel
Strong administrative skills
Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels
Working on own initiative without close supervision and as part of a team
Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes

Benefits

Comp & perks

Hybrid working - to give you the flexibility you need
Holidays: 25 days increasing in line with length of service to a maximum of 30 days
Enhanced auto enrolment pension scheme - to help you save for the future
Life assurance - to protect your loved ones should the worst happen
Interest free season ticket loans
Cycle to work scheme - discounted bicycles
Flu and eye care vouchers - to keep you healthy
Employee Assistance Programme - 24/7 health & wellbeing support
Help@Hand Remote GP app - to give you and your family access to medical experts quickly
Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
Purchasing up to 5 days additional holiday
Discounted gym membership
Discounted dental insurance
Discounted private medical insurance for family cover
Discounted critical health insurance and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Lettings Property ManagementProperty InspectionRegulatory ComplianceTenant ManagementInvoice ManagementDebt CollectionProperty Record ManagementNegotiationRefurbishment OversightCustomer Service

Soft Skills

Interpersonal SkillsCommunicationTeamworkAttention to DetailProblem SolvingTime ManagementEmpathyInitiativeFlexibilityCollaboration

Certifications

ARLA QualificationIRPM QualificationA-level Standard or Equivalent