Clutch

Customer Success Manager

• Own a portfolio of ~12–15 mid-market Credit Union accounts valued between $100K–$300K ARR each
• Drive executive onboarding during implementation, ensuring stakeholder alignment on goals and success measures
• Manage post-implementation success: drive ongoing adoption, value realization, and growth
• Move between tactical execution (supporting customers with technical challenges alongside Implementation Engineers) and strategic partnership (advising executives on unlocking value at scale)
• Build relationships with executive sponsors and day-to-day contacts; establish “3 wide, 3 deep” relationships across accounts
• Partner with internal teams (product, support, implementation) to solve customer challenges and influence roadmap priorities
• Lead high-impact QBRs/EBRs (onsite & virtual) with executive stakeholders using data-driven insights
• Spot and progress expansion opportunities (target: 4–5 qualified opportunities within 6 months; at least 8 within 9 months)
• Use customer data to surface actionable insights that drive adoption and executive alignment
• Travel approximately 15% for QBRs, onboarding workshops, and executive meetings

Customer Success Manager, Enterprise

Manager

• About the Role: Engagement Managers are project managers on our implementation team who have a bias towards customer engagement and success. Theyfe'll handle about 8 customers at a time and lead their Implementation Projects through to success while holding others on the Project Team, both internally and externally, accountable for milestones, action items, and deliverables.
• About the Team: Our Implementation Team helps to successfully onboard new Customers (Credit Unions) to the Clutch Platform. Project teams consist of an Implementation Engineer and an Engagement Manager who work together to ensure successful onboarding.
• What YouFll Do:
Within 3 months, you will:
• Drive the Onboarding efforts of new and existing customers by understanding business objectives and partnering with the project team to prescribe best practice recommendations in order to achieve those goals
• Develop detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality
• Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams
• Proactively identify implementation risks and mitigate them effectively and efficiently
• Quickly establish/nurture rapport and a positive relationship with customer stakeholders
Within 6 months, you will:
• Execute implementation projects while partnering closely with our clients Executive-level project sponsors
• Deliver on these engagements which includes driving milestone meetings (onsite and virtual), customizing and developing new project artifacts and ensuring high levels of impact and client satisfaction with the services rendered
• Track detailed scope of engagement and when applicable work with the customer to estimate scope change/additions and execute change order(s)
• Develop and maintain a deep understanding of Credit Unions to be a trusted thought leader and advisor with your customers
• Coach and mentor project team members to facilitate improved teamwork both internally and with the client
Within 9 months, you will:
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature capabilities of the team
• Help us design methodologies, templates, and collateral to effectively deliver new Clutch products

Engagement Manager

Product Manager

• About the Role: We’re seeking a highly technical and strategic Senior Product Manager to lead our Identity, Authentication & Authorization (AuthN/AuthZ) efforts across the Clutch Platform. You will own the vision, strategy, and roadmap for secure identity, access management, and permissions systems that protect customer data, mitigate fraud, and deliver seamless experiences to both internal and external users.
• The Auth PM will be responsible for aligning the execution of Platform features related to Identity, Authentication, and Authorization, and uncovering opportunities to bring customer value in the process. The PM will collaborate with the Platform GPM to continually revise and adjust the Identity & Platform strategy based on current progress, industry trends, and customer needs.
• About the Team: Clutch is a product-driven company that values grit, curiosity, fast learning, and relentless customer focus. Our product team excels in ambiguity and solves complex, high-impact problems within a connected, multi-product ecosystem. PMs don’t wait to be told what to do; they chase insight, drive clarity, and push for outcomes.
• Being in the growth stage, the environment is extremely fast-paced. Our product culture favors sharp thinkers who are energized by building, learning, and scaling fast. You’ll be joining a high-performing team with a top-notch pedigree and diverse experience across startup building, product scaling, and fintech transformation.
• What You’ll Do: Within 3 months, you will:
• Rapidly ramp up on Clutch products, customers, and industry
• Drive end-to-end product lifecycle: discovery, requirements gathering, technical collaboration, roadmap prioritization, and delivery
• Partner closely with engineering to define scalable APIs and platform components
• Launch frequently to meet customer requests, go-live dates, and platform stability goals
• Within 6 months, you will:
• Define and evolve the product strategy for core identity, authentication, authorization, and access control systems
• Develop future Identity & Auth roadmap based on customer and internal team research
• Launch large Platform features that drive impact and scale across all Clutch products
• Within 9 months, you will:
• Serve as the subject matter expert for all things identity and access management
• Identify new opportunities for Clutch Platform, including technical or functional areas not yet developed
• What You’ll Bring:
• 5+ years in product management, preferably with platform or infrastructure teams
• Deep understanding of authentication protocols (OAuth2, OIDC, SAML), authorization patterns (RBAC, ABAC), and IAM tools
• Basic understanding of modern fraud technologies and methodologies
• Experience in fintech or other highly-regulated industries
• Proven ability to work across highly cross-functional teams and ship secure, reliable infrastructure products
• Background in software engineering or information security
• Familiarity with modern developer ecosystems and cloud platforms (e.g., AWS Cognito, Auth0, Okta, Keycloak)
• Knowledge of security and privacy frameworks (SOC2, ISO 27001, etc)
• Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.
• What’s In It For You?:
• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

Customer Success Manager, Enterprise

Engagement Manager

Senior Product Manager, Platform/Identity