Clutch

Customer Success Team Lead

Clutch

full-time

Posted on:

Location Type: Hybrid

Location: Washington • District of Columbia • Washington • United States

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Salary

💰 $60,000 - $100,000 per year

Job Level

Senior

About the role

  • Ensuring the operational effectiveness of Clutch’s engagement with new and existing customers
  • Maximizing customer visibility and ROI on Clutch through platform insights
  • Standardizing service delivery and driving execution of customer retention strategies
  • Contributing to the continuous optimization of onboarding, support, and lifecycle management processes
  • Providing technical guidance in onboarding workflows
  • Overseeing the resolution of high-complexity customer issues
  • Delivering structured mentorship to Customer Success team members

Requirements

  • Bachelor’s Degree in Marketing, Business Administration, or closely related field
  • 10 months of employment experience in marketing
  • Ability to work a hybrid schedule in the DC office
Benefits
  • 401(k) up to 5% Match, 100% Immediate Vesting
  • Cigna Medical, Dental & Vision
  • Life Insurance
  • Short-Term and Long-Term Disability Benefits
  • Fertility Benefits
  • ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talk Space On-Demand Mental Health Benefits
  • Commuter Benefits
  • Paid Time Off 15 vacation days, 12 holidays, 3 flexible holidays, 2 community service days, 2 mental health days
  • Well-stocked pantry, fridge, and bi-weekly catered lunches while in the office
  • Structured Learning and Development Opportunities
  • Business Casual Work Environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
operational effectivenesscustomer retention strategiestechnical guidancementorship
Certifications
Bachelor’s Degree in MarketingBachelor’s Degree in Business Administration