Product Manager
Club Assist
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Reporting to Head of Go to Market, the Product Manager owns the vision, strategy and delivery of customer‑centric products built on our digital and technology stack.
- You will translate, competitive market insight, data and stakeholder requirements into compelling commercial and strategically orientated roadmap.
- Partnering with technology, product marketing and sales teams to define the product value proposition and drive commercial performance, product uptake and improved user experience.
- Accountable for product performance, client adoption and user satisfaction you will also champion agile practices, ensure compliance and risk standards, and build strong relationships with internal and external partners.
- Success is defined by delivering digital products that customers love and that meet strategic, financial and operational targets, and fostering innovation and alignment.
- Lead qualitative and quantitative discovery (user interviews, analytics, A/B tests, surveys) to validate problems and opportunities.
- Champion UX, accessibility, performance, and reliability; ensure end‑to‑end journeys are seamless and on brand.
- GTM alignment - Coordinate with Product Marketing, and Sales to plan launches, create enablement, and drive adoption.
Requirements
- Proven experience managing and building service-based products on Salesforce Sales, Service and Experience Cloud through discovery, delivery, and growth.
- Strong customer-centric mindset with practical use of UX research and analytics
- Proficiency in agile product management and building product road maps
- Ability to translate complex tech and business requirements into clear, actionable plans
- Strong collaboration with Engineering, Sales, and GTM teams
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementagile practicesUX researchanalyticsproduct roadmapsA/B testingcustomer-centric productsservice-based productsSalesforce Sales CloudSalesforce Service Cloud
Soft Skills
collaborationcommunicationstrategic thinkingrelationship buildingcustomer-centric mindsetproblem-solvinginnovationstakeholder managementadaptabilityleadership