Client Success Program Manager

Program Manager at Clozd focusing on win-loss analysis. Working with clients to deliver insights and strategic recommendations.

Posted 6/29/2026full-timeLehi • 🇺🇸 United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Develop strong client relationships and become a master of our clients’ business models, products, GTM motions, etc.
Work with 15 - 25 clients at a time managing their win-loss programs.
Set up and manage the win-loss data collection and interview process for your clients.
Conduct win-loss interviews.
Summarize key interview themes and communicate them to clients.
Ensure client adoption of Clozd software and key win-loss findings.
Manage the commercial experience for existing clients, including renewing contracts and identifying / capturing expansion opportunities.

What you’ll need

Min. 3-5 years work experience in a B2B context, SaaS preferred
Min. BA/BS degree, preferably in a business-related field
Prior experience in a Customer Success or Account Management role
Demonstrated experience in managing 10+ customers while achieving high customer retention rates
Strong project management, problem-solving, and analytical skills
Excellent presentation and communication skills

Comp & perks

Competitive compensation (i.e. salary, bonus, 401k, and equity)
Majority of medical, dental, disability, life, and other insurance paid
Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
10 paid holidays and company shutdown between Christmas and New Years
Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data CollectionInterview Process ManagementCustomer Retention StrategiesPresentation SkillsAnalytical Skills

Soft Skills

Problem-SolvingCommunication SkillsRelationship Building