Program Manager, Supplemental Benefits Strategy – Operations
Clover Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $107,000 - $140,000 per year
About the role
- Own end-to-end program management for supplemental benefit implementations, ensuring successful delivery from requirements through launch and ongoing optimization.
- Lead vendor management across multiple benefit categories, including vision, hearing, fitness, OTC, and rewards, serving as the primary point of accountability for vendor performance and delivery.
- Drive large, complex implementations by coordinating across Plan Product, Operations, Call Center Operations, Compliance, and external partners.
- Develop and manage detailed project plans, timelines, and governance structures to ensure alignment and execution across multiple workstreams.
- Establish, track, and report on key performance indicators and service level agreements (SLAs) across vendors and internal teams.
- Identify risks, dependencies, and operational gaps early, and drive resolution through structured problem-solving and cross-functional collaboration.
- Partner with vendors and internal stakeholders to improve operational processes, member experience, and scalability of benefit delivery.
- Support ongoing optimization of Clover’s supplemental benefits portfolio through data-driven insights and continuous improvement initiatives.
Requirements
- Bring 4–6+ years of experience in program management, operations, or strategy, with a strong track record of leading large, complex implementations.
- Have deep experience with vendor management, including overseeing performance, managing SLAs, and driving accountability.
- Possess strong domain expertise in supplemental benefits within Medicare Advantage.
- Bring working knowledge of key healthcare operational functions, including network management, claims processing, call center operations, and billing.
- Are highly organized and able to manage multiple complex workstreams simultaneously.
- Demonstrate strong analytical and problem-solving skills, with the ability to identify root causes and drive resolution.
- Thrive in cross-functional environments and can influence stakeholders without direct authority.
- Are comfortable operating in a fast-paced, evolving environment and building structure where needed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementvendor managementproject planningperformance trackingdata analysisproblem-solvingoperational optimizationimplementation managementrisk identificationgovernance structures
Soft Skills
organizational skillsanalytical skillscross-functional collaborationinfluencing skillscommunication skillsaccountabilityadaptabilityleadershiptime managementstakeholder management