Clover Health

Director of Operations, Provider Success

Clover Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $170,000 - $205,000 per year

Job Level

Lead

About the role

  • Lead operational strategy for national provider engagement programs, including onboarding, education, performance management, and support
  • Define what provider success looks like nationally, including success metrics, KPIs, and performance standards
  • Translate value-based care strategy into scalable, repeatable operational processes
  • Establish and evolve core provider success workflows, playbooks, and engagement models
  • Approve changes to core provider success processes, tooling, and engagement approaches
  • Set national priorities, sequencing, and investment focus for provider success initiatives
  • Translate enterprise strategy into clear expectations and priorities for regional provider success leaders
  • Provide strategic frameworks, tools, and guidance for consistent account planning and execution
  • Ensure alignment between national standards and regional execution, balancing standardization with local market realities
  • Partner with regional leaders to identify systemic barriers impacting provider success and drive cross-functional solutions
  • Build, lead, and develop a high-performing national provider success operations team
  • Establish clear goals, accountability structures, and performance management tied to national outcomes
  • Support national growth through scalable operational and account management models
  • Contribute to enterprise planning for new market launches, program expansions, and provider network growth
  • Provide interim leadership support to field teams during periods of expansion or transition, as needed

Requirements

  • You have a Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred).
  • You have 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
  • You have 4+ years’ experience in Medicare Advantage, ACOs, or other risk-bearing models.
  • You have a demonstrated experience defining and leading enterprise-level operational strategy.
  • You have a strong background in operational design, process improvement, and change management.
  • You have a proven ability to lead and influence both direct and indirect teams.
  • You have experience working closely with Primary Care providers.
  • Experience with national or multi-state provider networks.
  • Strong analytical orientation using data to drive strategic and operational decisions.
  • Experience partnering with product and technology teams on tools supporting field-based execution.
Benefits
  • Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
  • Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
  • Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
  • Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
  • Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
  • Reimbursement for office setup expenses
  • Monthly cell phone & internet stipend
  • Remote-first culture, enabling collaboration with global teams
  • Paid parental leave for all new parents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational strategyperformance managementvalue-based careprocess improvementchange managementaccount planningKPI developmentoperational designdata analysisprovider engagement
Soft Skills
leadershipinfluencecollaborationstrategic thinkingcommunicationgoal settingaccountabilityteam developmentproblem-solvingcross-functional collaboration
Certifications
Bachelor’s degree in Healthcare AdministrationBachelor’s degree in BusinessBachelor’s degree in Public HealthMaster’s degree in related field