Own Deal Desk for Commercial & Enterprise — serve as the senior partner for pricing, discounting, non-standard terms, and approval governance, ensuring fast, consistent, and policy-aligned deal execution.
Assess deal health and downstream impact across Billing, Revenue Recognition, Legal, and Customer Success, proactively resolving issues before contracts are executed.
Act as the escalation point for complex, high-impact deals, partnering closely with Sales leadership, RevOps, Finance, Legal, and executives (CRO/CFO) as needed.
Own end-to-end contracting workflows in Ironclad, including intake, contract generation, negotiation, approvals, and execution, ensuring accuracy and alignment with Salesforce data.
Provide day-to-day Sales Operations support for Commercial and Enterprise teams, maintaining opportunity hygiene, data integrity, and pipeline accuracy in Salesforce.
Manage and optimize Deal Desk and Sales Ops intake, setting SLAs, prioritizing requests, and reducing ad-hoc support through documentation and standardized workflows.
Work with CS Operations(RevOps) to ensure clean post-sale handoffs, accurate contract interpretation, billing readiness, and operational support for renewals, expansions, and amendments.
Partner with RevOps to improve systems and processes, maintaining Salesforce workflows, dashboards, and reporting while driving continuous improvements in deal velocity, accuracy, and contract cycle time

Requirements

5+ years of experience in Sales Operations, Deal Desk, Revenue Operations, or CS Operations in a B2B SaaS environment.
Proven experience supporting complex deal execution across Sales, Finance, Legal, and Customer Success.
Excellent collaboration and communication skills across teams
Hands-on, growth mindset with positive attitude
Strong Salesforce experience, including reporting, dashboards, and workflow support.
Experience with contract lifecycle tools (Ironclad preferred).
Strong analytical skills (Excel/Sheets) and comfort operating in ambiguity.
Demonstrated ownership mindset, strong judgment, and ability to lead through influence.
Nice to Have:
Experience supporting Commercial and Enterprise SaaS motions.
Familiarity with SaaS quote-to-cash and renewal workflows.
Experience supporting cloud marketplace transactions (AWS, Azure, or GCP).
Experience owning or heavily supporting Customer Success operations.

Benefits

📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales OperationsDeal DeskRevenue OperationsCS OperationsSalesforcecontract lifecycle toolsanalytical skillsExcelreportingdashboards

Soft Skills

collaborationcommunicationgrowth mindsetpositive attitudeownership mindsetstrong judgmentlead through influence