CloudTalk

Onboarding Consultant – AI Suite

CloudTalk

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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Tech Stack

Cloud

About the role

  • Own the first three months of the AIVA (AI Voice Agent) customer lifecycle with CloudTalk, ensuring AIVA goes live within two weeks and customers are utilizing 75%+ of their purchased minutes.
  • Onboarding shapes customer success, helping clients see value from CloudTalk AI Voice Agents from day one.
  • Serve as the customer’s project manager during the first three months, coordinating with technical support when needed to ensure AIVA is successfully implemented and fully utilized.
  • Drive timely product adoption. Guide customers through setup, use case design, rollout, and early value delivery.
  • Be a trusted product expert. Share best practices and help customers get strong results from AIVA, AI workflows, and connected tools.

Requirements

  • Customer-first mindset - You focus on customer outcomes and enjoy helping customers succeed from the start.
  • Proven history as an onboarding specialist. You have strong experience leading onboarding in a SaaS environment and managing cross-functional handovers.
  • AI familiarity - You are comfortable working with AI tools such as ChatGPT, Gemini, Claude or similar products, and you understand how AI fits into business workflows.
  • Technical aptitude - You learn software products in depth and guide customers through setup, integrations, and adoption with confidence.
  • Tool familiarity - You have experience with tools such as Zapier, Make, HubSpot, and Zendesk.
  • Industry knowledge - Experience in B2B SaaS, business calling software, cloud communication tools, or AI solutions is a strong advantage.
  • Language skills - Fluency in English is required. Spanish is a plus.
Benefits
  • Unlimited Paid Time Off
  • Volunteering Days
  • MacBook for work
  • Recharge Fridays once per quarter
  • Fitness allowance
  • Referral bonuses
  • Virtual & physical team buildings
  • Company merchandise
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingproject managementAI workflowssoftware product setupintegrationsproduct adoptioncustomer success
Soft Skills
customer-first mindsetcommunicationcross-functional collaborationproblem-solving