CloudJiffy

System Administrator

• Grow, maintain and administer server and application infrastructure
• Handle escalations during major issues and communicate with customers
• Ensure proper management of customer calls/tickets by the L1 team
• Assist clients in resolving client-side issues not resolved by junior team members
• Provide technical support for Level I-III issues via helpdesk and telephone
• Create technical solutions for clients such as custom setup, upgrade, and migration plans
• Follow up with unsatisfied customers to ensure issues are resolved and satisfaction is maintained

Linux System Administrator

Account Executive

• Present, promote, and sell products/services using solid arguments to existing and prospective customers
• Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach potential customers through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales, and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Linux System Administrator

Sales Executive