Strategic Account Manager

Cloudinary

Strategic Account Manager responsible for nurturing client relationships and identifying new growth opportunities at Cloudinary. Requires experience managing strategic accounts and selling SaaS in enterprise.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Identify and close upsell and cross-sell opportunities to maximize revenue from existing accounts.
Develop and maintain strong relationships with key stakeholders within client organizations.
Create, develop, and execute strategic territory and account plans
Understand clients' business objectives and challenges to position Cloudinary's solutions effectively.
Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support to clients.
Act as a trusted advisor to clients, providing guidance on best practices for media management and optimization.
Monitor client usage and performance metrics to identify areas for improvement and optimization.
Maintain accurate and current account and opportunity forecasting within internal sales tools.
Stay updated on industry trends, competitive landscape, and emerging technologies to better serve clients.
Ensure customer satisfaction and retention.

Requirements

What you’ll need

5+ years of experience in a quota-carrying role
A proven history of over-achievement and meeting targets in account management and sales roles within the SaaS industry is a must
Strong understanding of cloud-based technologies and services
Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiences
Ability to work independently and as part of a team in a fast-paced environment
Willingness to travel for client meetings and industry events.

Benefits

Comp & perks

Awesome technology
Top-talent peers
100% sponsored medical, dental, and vision plans for employees & family
HSA company contribution
Matching 401k program
Robust vacation & wellness policy
Annual development stipend
Catered lunches or a food stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalesquota-carryingcloud-based technologiesmedia managementperformance metricsstrategic planningupsellingcross-sellingSaaS

Soft Skills

communicationinterpersonal skillspresentation skillsteamworkindependencecustomer satisfactionrelationship buildingproblem-solvingadaptabilitytrustworthiness