Cloudinary

Airline Customer Success Advisor, English

Cloudinary

full-time

Posted on:

Location Type: Hybrid

Location: Prague • Czechia

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About the role

  • Helping customers with different requests (through various channels)
  • Being the link between our partners and customers
  • Establishing and managing positive relationships with customers as well as co-workers and supervisors

Requirements

  • An open and friendly person and you like to connect with people
  • Motivated to learn about airline and luxury industries and products such as loyalty programs, booking of flight tickets, B2B activities, social media, after-flight claims, and related subjects
  • Proficient in English, interested in using it daily
  • Experienced in customer service (that is a big plus).
Benefits
  • Possibility of remote work from home
  • 40 days of working from abroad
  • Regular training and long-term development
  • Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family or friends
  • Leisure: up to 6 000 CZK per year to spend on sports activities/language courses/etc.
  • Meal tickets in the value of 160 CZK per 1 working day after the trial period (55% of the amount is covered by the company and 45% is your contribution, which will be deducted from your salary).
  • 3 extra days of holiday – 23 days in total per year
  • Discounted air tickets with Air France up to 90% discount
  • Growing opportunities (90% of our team leaders/managers have been hired internally)
  • Stable work conditions (permanent contract) and enjoyable environment
  • Private medical assistance ulékaře.cz for you and your relatives
  • Discounts with local shops in the Florentinum building
  • Referral program
  • Company events
  • A monthly financial contribution for the parent returning sooner to work, up to the 3rd year of the child's age.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicerelationship managementcommunicationinterpersonal skillsmotivation to learnfriendlinessconnectivity with people