Cloudinary

Corporate Travel Customer Success Advocate

Cloudinary

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the day-to-day point of contact for travelers and travel managers, offering support and guidance on travel-related inquiries.
  • Assist travelers in navigating our platform, troubleshooting issues, and ensuring a positive user experience.
  • Maintain accurate records of client interactions, issues, and resolutions.
  • Proactively reach out to travelers to gather feedback, understand their challenges, and identify opportunities for improvement.
  • Provide recommendations on optimizing travel plans and utilizing available features.
  • Address customer issues and concerns in a timely and effective manner, collaborating with internal teams to find resolutions.
  • Ensure a high level of client satisfaction by going above and beyond to meet their needs.
  • Build and maintain relationships with key suppliers that aid in servicing joint travelers.
  • Work closely with sales, operations, and customer success teams to ensure a cohesive and positive client experience.
  • Provide insights and feedback to contribute to the continuous improvement of our services.

Requirements

  • Corporate travel management agency and industry experience preferred.
  • Bachelor's degree in Business, Hospitality, related field or equivalent experience.
  • Proven experience in customer support or client success roles.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Familiarity with corporate and tools is a plus.
  • Competency in Microsoft products; Word, Excel, PowerPoint.
  • Competent analytical skills.
  • Strong project management skills.
  • Comfortable with client-facing decision makers and representing the brand externally.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportclient successproject managementanalytical skills
Soft Skills
communication skillsinterpersonal skillsproblem-solvingcustomer-first mindsetrelationship building