Bilingual Customer Advisor, English/French
Cloudinary
full-time
Posted on:
Location Type: Hybrid
Location: Paris • France
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Salary
💰 €2,300 - €2,800 per month
About the role
- Deliver a unique experience to each client, in keeping with the brand’s promise of excellence.
- Inform, advise and assist clients throughout their journey (product and fashion house information, orders and deliveries, after-sales service, sample requests).
- Build a close, privileged relationship with clients.
- Handle telephone reception and after-sales service for the fashion house’s boutiques.
- Communicate practical information (product availability, opening hours, access, etc.).
Requirements
- Your empathy, elegance and generosity enable you to deliver a unique and memorable experience to every client.
- You have a knack for telling a story, sharing a heritage and creating an emotional experience.
- Your strong sense of bespoke service for an international, high-end and demanding clientele is second to none.
- Excellent spoken command of both languages combined with impeccable written accuracy (CEFR level: C1).
- Previous experience in luxury, fashion, e-commerce or customer relations is preferred.
Benefits
- Reimbursement of your transport subscription depending on your means of transport:
- - 100% public transport pass reimbursement
- - 50% Vélib’ subscription reimbursement
- Payment of mileage allowance for car (outside Paris) or bicycle
- Company restaurant – cafeteria – free parking
- Supplementary health insurance and provident scheme
- Works Council (CSE) and access to Air France subsidiary benefits after 6 months of service
- Possibility of remote work according to the applicable company agreement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
empathyelegancegenerositystorytellingheritage sharingemotional experience creationbespoke servicecommunicationwritten accuracyclient relationship building