Cloudinary

Trilingual Customer Advisor — Norwegian, English, French

Cloudinary

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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Salary

💰 €2,300 - €2,800 per month

About the role

  • Inform, advise and assist customers throughout their journey (product and House information, orders and deliveries, after-sales service, sample requests)
  • Develop and maintain a close, personalised relationship with each client
  • Handle telephone reception and after-sales service for the brand's boutiques
  • Communicate practical information (product availability, opening hours, access, etc.)

Requirements

  • Your empathy, elegance and generosity help deliver a unique and memorable experience to every client
  • You have a flair for storytelling, sharing the brand's heritage and creating emotional experiences
  • Your refined aptitude for personalised service for an international, high-end and discerning clientele is second to none
  • Excellent spoken proficiency in all three languages, matched by impeccable written skills (CEFR level C1)
  • Previous experience in luxury, fashion, e-commerce or customer relations is desirable
Benefits
  • Reimbursement of your transport pass depending on your mode of transport:
  • - Public transport pass reimbursed at 100%
  • - Vélib’ (city bike) subscription reimbursed at 50%
  • Payment of mileage allowance for car (outside Paris) or bicycle
  • Staff restaurant – Cafeteria – Free parking
  • Supplementary health insurance and provident benefits
  • Works council (CSE) benefits and access to Air France subsidiaries' advantages after 6 months' tenure
  • Possibility of remote work according to the company's applicable agreement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
empathyelegancegenerositystorytellingpersonalised servicecommunicationrefined aptitudeclient relationship managementcustomer servicewritten skills