Cloud Service-Agent, Full-time

Cloudiax

Cloud Service-Agent ensuring stable operations for partners and customers in a remote role. Managing support requests and system administration while working efficiently in a remote environment.

Posted 5/30/2026full-timeRemote • 🇩🇪 GermanyJunior💰 €45,000 - €50,000 per yearWebsite

ATS Keywords

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Hard Skills

IT specialist for system integrationsupport experienceticketing systemsterminal server environmentsERP softwareWindows ServerLinux

Soft Skills

confident communicationanalytical thinkingsense of responsibilitystructured workingeager to learnprocess optimizationself-organizationindependence

Tools & Technologies

ticketing system

Industry Keywords

remote worklocation-independent work

Tech Stack

Tools & technologies

ERPLinux

About the role

Key responsibilities & impact

You are the first point of contact for our partners and customers, ensuring the stable operation of their systems.
You receive telephone and written support requests, document and process them using our ticketing system.
You take care of provisioning, administration and the ongoing operation of customer systems.
You work reliably in a 3-shift schedule (morning, late and night shifts).
You are eager to learn, continuously develop your skills and contribute new ideas for process optimization.
You organize yourself confidently in a remote environment and work efficiently and independently.

Requirements

What you’ll need

Completed training as an IT specialist for system integration or a comparable IT qualification.
Initial professional experience in support and ideally experience with ticketing systems.
Experience with terminal server environments, ERP software, Windows Server and basic knowledge of Linux is an advantage.
Confident communication in German and English; Spanish skills are a plus.
Analytical thinking, sense of responsibility and a structured way of working.
You are looking for a long-term perspective and value the freedom of a modern, location-independent work environment.

Benefits

Comp & perks

100% remote position with high time flexibility.
Starting salary €50,000 / year, automatic KPI-based salary increases and attractive annual bonuses.
30+ days of paid vacation.
Fully equipped premium home office setup.
Company e-bike, supplemental company health insurance and additional corporate benefits.
Work in an international environment at one of the world’s leading cloud providers in the SAP space.