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Professional Services Project Manager
CloudflareProject Manager leading the migration and implementation of Cloudflare solutions for Professional Services team. Establishing key customer relationships and ensuring project delivery on time and within budget.
Tech Stack
Tools & technologiesDNSTCP/IP
About the role
Key responsibilities & impact- Project manage a team of professionals that provide technical consulting, implementation, and support services to customers.
- Establish and maintain relationships with key customers, partners, and vendors to drive customer satisfaction.
- Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet customer expectations.
- Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
- Support development of proposals for Services engagements from inception through delivery for new and upgraded services
- Resolving conflict between the proposal team and other organisational units in a satisfactory manner, including engaging management as necessary
- Collaborate with internal and external stakeholders to ensure a seamless project delivery.
- Collect feedback and document lessons learned from completed engagements for continuous improvement.
Requirements
What you’ll need- Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
- Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact Projects.
- Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences.
- Must be highly organised and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
- Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
- Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementProfessional ServicesData-Driven AnalysisProcess ImprovementZero Trust ServicesSASEDNSTCP/IPHTTPTLS
Soft Skills
Communication SkillsTime ManagementOrganizational SkillsConflict ResolutionInfluencing Skills