Senior Manager, Customer Engineering

Cloudflare

Senior Manager leading a technical customer-facing organization for Cloudflare in India. Building a high-performing, AI-augmented go-to-market team for new business, adoption, retention, and expansion.

Posted 6/29/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead and develop the India Customer Engineering team across enterprise and strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team.
Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.
Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
Partner with Account Executives to drive technical validation and help close new business.
Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success.
Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation.
Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.
Hire, retain, and develop top CE talent; build succession plans and bench strength.
Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving.
Surface regional feedback, product gaps, and competitive insight to product and engineering. Represent Cloudflare in executive customer meetings, regional events, and partner discussions.

Requirements

What you’ll need

Demonstrated experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
Experience working with enterprise customers in India or APAC.
Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
Proven commercial mindset with experience in quota-carrying or revenue-aligned motions. Strong executive presence and ability to bridge technical depth with business outcomes. Comfort working in a fast-moving, AI-enabled operating model.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangement
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Solutions EngineeringSecurityNetworkingCloud InfrastructureEnterprise ArchitectureDeveloper PlatformsTechnical Deal SupportQuota-Carrying ExperienceBusiness-Value TranslationOnboarding Support

Soft Skills

CoachingFeedback DeliveryCross-Team CoordinationExecutive PresenceProblem Solving