Cloudflare

Revenue Operations Support Manager

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • 🇲🇽 Mexico

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Job Level

Mid-LevelSenior

About the role

  • Directly support sales and customer success by resolving tickets related to sales process and systems
  • Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
  • Verifying data accuracy of sales orders
  • Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team
  • Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks
  • Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce
  • Own projects to roll out operational support for new initiatives - generate documentation, train operations teammates, and work cross functionally to make post-launch improvements

Requirements

  • Experience as a user of Salesforce within quote to cash business processes
  • Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution and projects.
  • Enjoy taking initiative and making suggestions for improvements
  • Detail oriented with high capability for detecting inconsistencies.
  • Proficient with Excel/Google Sheets
  • Strong time management skills
  • Excellent verbal and written communication skills
  • Strong work ethic and organizational skills
  • Experience at SaaS company preferred
Benefits
  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforcetroubleshootingdata accuracy verificationuser acceptance testingExcelGoogle Sheets
Soft skills
initiativeattention to detailtime managementverbal communicationwritten communicationorganizational skillsstrong work ethic