Cloudflare

Senior Customer Solutions Engineer

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • 🇵🇹 Portugal

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Job Level

Senior

Tech Stack

DNSFirewallsTCP/IP

About the role

  • Serve as a trusted technical advisor throughout the customer lifecycle for Cloudflare enterprise customers
  • Deliver timely and organized onboarding and ensure customers realize full value from Cloudflare products
  • Advise on technical best practices via 1:many events and limited 1:1 engagements
  • Help expand existing business and drive customer success through engagements and success events
  • Create and deliver technical customer workshop content in areas of expertise
  • Provide proactive technical guidance across primary and secondary specializations
  • Collaborate with Customer Support, Engineering, Product, Sales, and other teams to assist with technical escalations
  • Proactively identify opportunities for expansion and capture product or feature gaps to promote retention
  • Contribute to knowledge-sharing: internal/external documentation, technical Q&A, and iterating on best practices

Requirements

  • Fluency in English (required); additional languages such as Spanish, German, Russian a plus
  • 5-8 years of prior post-sales customer relationship management
  • Deep understanding of internet layers and protocols (TCP/IP, TLS, DNS, HTTP)
  • Knowledge of reverse and forward proxies
  • Knowledge of security aspects: Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
  • Knowledge of performance aspects: Speed, Latency, Caching, HTTP/2, TLSv1.3
  • Strong troubleshooting and technical problem-solving skills
  • Ability to proactively identify and solve problems and build sustainable solutions
  • Technical curiosity and commitment to staying up to date with industry trends
  • Ability to manage projects, meet deadlines, and prioritize competing demands
Benefits
  • Reasonable accommodations for qualified individuals with disabilities (application and interview process)
  • Cloudflare is an equal opportunity employer committed to diversity and inclusiveness
  • Support for professional development and learning new skills throughout employment
  • Hybrid work arrangement (role listed as Hybrid)
  • Opportunity to work on mission-driven projects such as Project Galileo, the Athenian Project, and 1.1.1.1

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
TCP/IPTLSDNSHTTPreverse proxiesforward proxiesFirewallsWAFsBot ManagementRate Limiting
Soft skills
customer relationship managementtroubleshootingtechnical problem-solvingproactive problem identificationproject managementdeadline managementprioritizationtechnical curiositycommunicationcollaboration