Customer Solutions Engineer, Zero Trust
Cloudflare
DNSFirewallsJavaScriptPythonTCP/IP
Senior Director of Product, App Performance
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $286,000 - $350,000 per year
Job Level
Senior
Tech Stack
DNSGoPython
About the role
- Lead and encourage a team of accomplished product managers and leaders around the world, enabling high performance and removing obstacles
- Hire, develop, and retain extraordinary talent to scale the function and meet business goals
- Guide the development of product strategy and roadmap for a broad portfolio including Traffic Management, Data Localization, DNS, TLS Certificate Lifecycle, and IP Address Management
- Lead PM efforts across teams from ideation through launch and ongoing maintenance and support
- Implement best-in-class product management processes to increase team velocity, quality, and accountability
- Develop and nurture relationships with engineering leadership and coordinate closely to ensure successful delivery
- Partner with Product Marketing, Marketing, Sales, and Customer Support to drive adoption and gather feedback
- Build consensus and effectively influence senior-level partners
- Identify new markets and opportunities for product expansion and build required relationships
- Represent the company externally, including speaking engagements and meetings with customers and prospects
Requirements
- 15+ years experience in product management and a proven track record of leading large successful programs that span multiple teams
- Deep understanding of Enterprise Software - the products, the buyers, the opportunities and challenges specific to providing solutions to some of the largest companies in the world
- Demonstrated ability to build, lead and develop a team of high-performing product managers and product leaders (direct reports)
- Proven track record shipping data-driven, secure, enterprise products at scale in a highly dynamic environment
- Strong technical abilities and familiarity with modern software development practices used to build and deploy applications
- Expert knowledge of Internet protocols and regulatory landscape
- Tolerance for ambiguity and creativity in strategy and execution tactics
- Strong customer and stakeholder empathy
- Excellent oral communication and written documentation skills
- Self-starter with the ability to take ownership and work with tight timelines
- Bonus: Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing)
- Bonus: Hands-on experience managing mission critical products or services that run at internet scale
- Bonus: Familiarity with Internet traffic management, TLS certificate lifecycles, DNS best practices and RFCs, and/or Network and IP Address Management topics such as BGP and DHCP
- Bonus: Scripting/programming experience (Python, Go, etc.) and/or experience with query languages
Benefits
- Cloudflare offers a complete package of benefits and programs to support you and your family.
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- This role is eligible to participate in Cloudflare’s equity plan.
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementdata-driven productsenterprise softwareInternet protocolsscriptingprogramming (Python, Go)A/B testingmultivariate testinguser testingnetwork management (BGP, DHCP)
Soft skills
leadershipteam developmentcustomer empathystakeholder managementcommunicationcreativityownershipproblem-solvinginfluencetolerance for ambiguity
