Customer Success Manager

• Manage the India Customer Success organization as a hands-on leader, building collaborative team culture and driving measurable positive business outcomes (customer satisfaction, adoption, retention and expansion)
• Manage, coach, and mentor a team of Customer Success Managers and Customer Solutions Engineers
• Partner with engineering, product, enablement, sales and technical support teams to ensure positive customer outcomes
• Execute and improve an ongoing program for measuring Customer Satisfaction
• Define and mature an organizational structure for scale without sacrificing excellence in customer support
• Hire and nurture talent to meet demands of a rapidly evolving business and customer base
• Shape Customer Success culture to drive customer satisfaction
• Prioritize and funnel customer feedback to Customer Experience and Product Management to optimize the whole service experience
• Engage customers from Onboarding to Adoption to Value Realization and consult across multiple client levels

Customer Success Manager

Analyst – Customer Success & Enablement

Corporate Trainer – Freelance

Customer Success Manager

Senior Customer Success Manager

Customer Success Associate