Cloudflare

Territory Solutions Engineer, SSA

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Dubai • United Arab Emirates

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Tech Stack

DNS

About the role

  • The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio for the Sub Saharan Africa region, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers.
  • As a Solutions Engineer, you are the technical customer advocate within Cloudflare.
  • You will aid your customers and will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so.
  • Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer’s needs.
  • A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare.

Requirements

  • 3-to-10 years of experience in the IT industry (early or mid-level experience).
  • Fluent English (written & spoken). Fluent Afrikaans would be a plus
  • Ability to manage a project, work to deadlines, and prioritise between competing demands.
  • Demonstrating empathy with customers and quickly identifying challenges and pain points they face.
  • Understanding of “how the internet works”. For example:
  • Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
  • Can explain the difference between authoritative DNS & recursive DNS?;
  • You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
  • Understanding of how customers make buying decisions, how to explain ROI.
  • A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
  • You're OK with some travel (10-15 days per quarter): we expect to travel to customer offices, conferences and/or do talks.
Benefits
  • All the resources and training required to be effective for the role.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
TCPUDPauthoritative DNSrecursive DNSfirewallTLSSSLHTTPDDoSCDN
Soft Skills
customer advocacyproject managementdeadline managementprioritizationempathyproblem identificationcommunicationcustomer successscalable solutionscuriosity