Cloudflare

Renewal Account Manager

Cloudflare

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

DNS

About the role

  • As a Renewal Account Manager, you will be responsible for owning and maximizing renewal value of a book of business of existing customers.
  • You will do this by building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders.
  • You will bring a strong business acumen and technical understanding that will help you to articulate business value and make compelling recommendations to customers.
  • You will be highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes.
  • Additional responsibilities will include:
  • Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
  • Customer engagement from onboarding through the entire customer lifecycle
  • Negotiate and execute renewal contracts in accordance with customer objectives
  • Able to prioritize effectively to handle multiple deals at the same time
  • Analyze data and leverage tools to identify selling opportunities and business value
  • Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
  • Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
  • Develop and maintain long-term relationships with stakeholders in your account portfolio.
  • < 25% travel

Requirements

  • Minimum of 3 years of experience in Inside or Field sales
  • 2+ years relative industry experience
  • Expertise in SaaS retention and sales process
  • Excellent knowledge of value driven sales
  • Excellent problem solving skills with the ability to creatively achieve resolutions
  • Demonstrated ability to handle multiple tasks in an efficient and professional manner
  • Strong Communication skills both written and verbal and the ability to present to multiple different personas
  • Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
  • Bachelor’s Degree or equivalent experience is preferred
  • < 25% travel