Client Relationship Manager – Banking & Investments
Bank of America
Renewal Account Manager
Cloudflare
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNS
About the role
- As a Renewal Account Manager, you will be responsible for owning and maximizing renewal value of a book of business of existing customers.
- You will do this by building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders.
- You will bring a strong business acumen and technical understanding that will help you to articulate business value and make compelling recommendations to customers.
- You will be highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes.
- Additional responsibilities will include:
- Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
- Customer engagement from onboarding through the entire customer lifecycle
- Negotiate and execute renewal contracts in accordance with customer objectives
- Able to prioritize effectively to handle multiple deals at the same time
- Analyze data and leverage tools to identify selling opportunities and business value
- Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
- Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
- Develop and maintain long-term relationships with stakeholders in your account portfolio.
- < 25% travel
Requirements
- Minimum of 3 years of experience in Inside or Field sales
- 2+ years relative industry experience
- Expertise in SaaS retention and sales process
- Excellent knowledge of value driven sales
- Excellent problem solving skills with the ability to creatively achieve resolutions
- Demonstrated ability to handle multiple tasks in an efficient and professional manner
- Strong Communication skills both written and verbal and the ability to present to multiple different personas
- Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
- Bachelor’s Degree or equivalent experience is preferred
- < 25% travel
