Infrastructure Services Engineer
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • Portugal
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About the role
- Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations.
- Track service delivery related to rack installation, deployment support, remote hands, and in-data-center activities, ensuring work is completed to defined expectations.
- Identify delivery risks, service gaps, and recurring issues, escalating concerns and supporting resolution as needed.
- Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting.
- Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health.
- Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves.
- Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths.
Requirements
- Experience supporting infrastructure operations, data center services, or hardware deployment activities.
- Familiarity with data center environments, rack-level hardware, or infrastructure build-out processes.
- Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance.
- Comfort working with operational metrics, SLAs, and service indicators.
- Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors.
- Strong sense of ownership, follow-through, and accountability in execution-heavy environments.
- Ability to operate effectively in fast-moving, operationally complex settings.
- Experience working with outsourced service providers or vendor-managed operational models (nice-to-have).
- Exposure to large-scale infrastructure deployments or global data center operations (nice-to-have).
- Familiarity with service reviews, vendor evaluations, or commercial performance tracking (nice-to-have).
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data center serviceshardware deploymentinfrastructure operationsservice performance analysisoperational metricsSLAsservice indicatorsvendor metricsrack installationinfrastructure build-out
Soft Skills
analytical skillsclear communicationcoordinationownershipfollow-throughaccountabilityadaptabilityproblem-solvingteam collaborationoperational insight