Business Systems Analyst
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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About the role
- Maintain quote to cash systems and integrations including internal and SAAS systems that support ordering, subscriptions, entitlements, customer billing, invoices, taxation, payments, revenue recognition and other systems/ integrations supported by enterprise engineering team
- Participate in systems analysis, writing functional/ technical specs and detailed systems design.
- Respond promptly to application alerts, production issues and follow through to resolution per established SLAs
- Effectively communicate issue status to internal stakeholders
- Maintain in-depth functional knowledge of the supported applications and interdependencies
- Partner with the business teams to identify gaps, document and re-engineer current processes within business applications.
- Work on Proof of concepts for new requirements as appropriate
- Work closely with the finance and other internal teams in bringing efficiencies to their monthly close process and improve upon existing system reporting needs
- Seek opportunities to streamline and/or automate processes
- Participate in QA activities for various projects. Work closely with business teams, analysts, engineers and product managers to write test plans, test cases and estimates to support project and product releases ensuring consistency with specified requirements agreed with both external and internal customers
Requirements
- Minimum 6 years experience implementing a SAAS based/ subscription billing system (eg. Stripe, Zuora, Oracle BRM, GoTransverse etc)
- Proficient in writing database queries in PostGres/ BigQuery/ Snowflake or other languages
- Adaptability and Learning Mindset: Demonstrating a willingness to learn new technologies, tools, and methodologies is crucial. Adaptability to changing project requirements and the ability to work in a dynamic environment is highly desirable
- Possess excellent communication skills – written and oral, interpersonal and organizational.
- Ability to handle multiple projects and responsibilities with competing priorities
- Solid understanding of business Financial processes including but not limited to Quote to cash process including OM/ Billing/ AR/ RevRec and understanding of GL
- Able to deliver a high degree of customer satisfaction at all times
- Must be results/ Outcome focused.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAAS systemssubscription billing systemsPostGresBigQuerySnowflakedatabase queriesfunctional specificationstechnical specificationsQA activitiestest plans
Soft Skills
communication skillsinterpersonal skillsorganizational skillsadaptabilitylearning mindsetability to handle multiple projectsresults focusedcustomer satisfactionproblem-solvingcollaboration