Cloudflare

Data Center Services Analyst

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • Malaysia

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About the role

  • Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations.
  • Track service delivery related to rack installation, deployment support, remote hands, and in-data-center activities, ensuring work is completed to defined expectations.
  • Identify delivery risks, service gaps, and recurring issues, escalating concerns and supporting resolution as needed.
  • Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting.
  • Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health.
  • Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves.
  • Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths.

Requirements

  • Experience supporting infrastructure operations, data center services, or hardware deployment activities.
  • Familiarity with data center environments, rack-level hardware, or infrastructure build-out processes.
  • Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance.
  • Comfort working with operational metrics, SLAs, and service indicators.
  • Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors.
  • Strong sense of ownership, follow-through, and accountability in execution-heavy environments.
  • Ability to operate effectively in fast-moving, operationally complex settings.
  • Experience working with outsourced service providers or vendor-managed operational models (Nice-to-have).
  • Exposure to large-scale infrastructure deployments or global data center operations (Nice-to-have).
  • Familiarity with service reviews, vendor evaluations, or commercial performance tracking (Nice-to-have).
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data center serviceshardware deploymentinfrastructure operationsanalytical skillsspreadsheetsdashboardsoperational metricsSLAsservice indicatorsvendor metrics
Soft Skills
clear communicationcoordinationownershipfollow-throughaccountabilityadaptabilityproblem-solvingteam collaborationescalation managementoperational insight