Customer Success Manager, Thai Speaking
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • Singapore
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Tech Stack
About the role
- Serve as the primary point of contact for customers in the Thailand region
- Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners
- Fully manage the customer life cycle
- Serve as the voice of the customer within Cloudflare, and advocate for their needs and priorities
- Monitor customer usage and performance, and identify opportunities for adoption, retention and expansion
- Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage Cloudflare's platform to achieve their goals
- Work with customers to develop and execute success plans, and ensure they are fully utilizing the platform's capabilities
- Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience
- Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities
Requirements
- Experience in a customer-facing role, ideally as a CSM, in the technology industry
- Strong understanding of cloud-based technologies and application security
- Proven track record of managing large, complex customer accounts and driving customer retention and growth
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong problem-solving skills and the ability to think strategically
- Bachelor's degree in technology or equivalent experience.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cloud-based technologiesapplication securitycustomer data analysiscustomer life cycle managementstrategic advicesuccess plans executioncustomer retentioncustomer growth
Soft skills
communication skillsinterpersonal skillsrelationship buildingproblem-solving skillsstrategic thinkingindependenceteam collaboration
Certifications
Bachelor's degree in technology