Maintain a deep and current technical understanding of Cloudflare solutions (including new product updates and industry trends) to provide authoritative subject matter expertise.
Design, develop, update, and implement objective-based training materials and comprehensive learning paths (including labs, demos, apps, and virtual classrooms) for all Cloudflare products.
Consult on lab-based educational solutions within our sandbox environment to create engaging and repeatable learning experiences for the global field and customers.
Facilitate engaging and effective training sessions in both virtual and in-person classroom environments for customers and post-sales partners.
Deliver complex technical curriculum to diverse audiences, ranging from entry-level users to technical architects and adapting delivery techniques in real-time.
Mentor and upskill junior trainers (both employees and partners), and provide constructive feedback and coaching to participants during training sessions.
Manage classroom dynamics effectively, utilize interactive tools, and troubleshoot technical issues during virtual sessions to ensure a rich and productive learning experience.
Evaluate participant understanding through formal and informal assessment methods to measure effectiveness and iterate on content.
Participate in stakeholder meetings with Product, Sales, Marketing, and Customer Success to review and refine the rolling enablement plan.
Work with the Learning Tools team to ensure a seamless and optimized learning experience for customers.

Requirements

5+ years of progressive, relevant experience in roles such as Technical Enablement, Training Delivery, or Post-Sales/Consulting.
Strong Application Services, Zero Trust, and Networking domain knowledge and a minimum of 5 years of experience in application security, Internet technologies, standards, and protocols (including DNS, HTTP/HTTPS, Web architecture, and design).
Minimum 2 years of experience in technical consulting and/or other customer-facing roles delivering technical products or services.
Bachelor’s or Master’s degree (or equivalent) in a technical domain (e.g., Computer Science) or related field (e.g., Education, Communications).
5+ years of experience in training delivery and facilitation, including demonstrated expertise in virtual and in-person classroom management and adult learning principles.
Excellent written and verbal communication skills with the ability to articulate and simplify complex technical concepts to a broad range of technical and business audiences.
Advanced proficiency with virtual training platforms (Zoom, WebEx, Microsoft Teams, etc.), interactive tools, and presentation software (PowerPoint, Google Slides).

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

application securityInternet technologiesDNSHTTPHTTPSWeb architecturedesignadult learning principlestechnical curriculum developmentassessment methods

Soft skills

communication skillsmentoringcoachingclassroom managementadaptabilitystakeholder engagementfacilitationfeedback deliveryproblem-solvinginterpersonal skills