Cloudflare

Renewal Account Manager

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Owning and maximizing renewal value of a book of business of existing customers
  • Building and leveraging customer relationships
  • Capturing and articulating ROI to senior customer stakeholders
  • Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
  • Customer engagement from onboarding through the entire customer lifecycle
  • Negotiate and execute renewal contracts in accordance with customer objectives
  • Able to prioritize effectively to handle multiple deals at the same time
  • Analyze data and leverage tools to identify selling opportunities and business value
  • Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
  • Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
  • Develop and maintain long-term relationships with stakeholders in your account portfolio
  • < 25% travel

Requirements

  • Minimum of 3 years of experience in renewals or account management; inside or field sales
  • 2+ years relative industry experience
  • Expertise in SaaS retention and sales process
  • Excellent knowledge of value driven sales
  • Excellent problem solving skills with the ability to creatively achieve resolutions
  • Demonstrated ability to handle multiple tasks in an efficient and professional manner
  • Strong Communication skills both written and verbal and the ability to present to multiple different personas
  • Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
  • Bachelor’s Degree or equivalent experience is preferred
Benefits
  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS retentionsales processdata analysisforecastingcontract negotiation
Soft skills
customer relationship managementproblem solvingcommunicationnegotiationprioritization
Certifications
Bachelor's Degree