Cloudflare

Senior Salesforce Business Systems Analyst

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Austin • New York, Texas • 🇺🇸 United States

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Salary

💰 $152,000 - $186,000 per year

Job Level

Senior

Tech Stack

CloudSFDC

About the role

  • Manage Sales and Marketing technology projects and related impacts on GTM systems: developing requirements, designing functional solutions, prototypes & facilitate solution documentations. Ensure projects are completed with agreed upon scope, on time.
  • Collaborate with business partners to establish and document user stories, current and desired business processes, and functional requirements.
  • Deep experience in Solution design of Campaign to Order processes, Lead Generation and Management, Campaign attribution tracking, Sales Path/Process management.
  • Advance understanding of Salesforce automations such as Flow and overall point to click platform capabilities, Hands-on exposure related to Salesforce platform configurations with clear vision on how to design solutions for complex business use cases.
  • Effectively convey business requirements to technical teams to facilitate custom development and Unit and Smoke testing.
  • Contribute to cross-functional projects involving technical development, including Salesforce integration with native or 3rd & 4th party applications.
  • Foster collaboration with other Business Systems Analysts to review and identify overlaps in requirements internally with other BSA’s, and propose relevant technical solutions.
  • Be a trusted advisor and consultant to the business stakeholders and make recommendations for improvements to systems and processes to make processes and workflows more efficient and automated.
  • Create, maintain, and prioritize the Jira backlog according to business value through the life of the projects.
  • Assisting with the elaboration of epics, themes, and features into user stories that are small enough, or granular enough, to be achieved in a single sprint.
  • Participating in Daily scrum, Sprint ceremonies, reveals, retrospectives and CAB’s – inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the team
  • Demonstrate leadership and technical expertise by presenting tailored solutions to solve complex business requirements on the Salesforce platform and ecosystem
  • Design, prototype, and deploy scalable solutions using Salesforce AI capabilities (Einstein, GPT) and Agentforce automations, ensuring responsible governance, cross-functional alignment, and measurable improvements in workflow efficiency, data quality, and end-user productivity.
  • Create and maintain detailed technical documentation based on design specifications.
  • Take ownership of functional tasks and deliverables for the Salesforce Sales Cloud application, encompassing areas such as testing, training, reporting, support, and ongoing enhancements.
  • Use and recommend best practices while delivering scalable high quality solutions.
  • Providing support for production issues, including fixes across platforms and on-call responsibilities working with the production support team to ensure 24x7 availability of production systems.
  • Ensure adherence to IT General controls, including Change Advisory Boards (CABs), Documentation protocols, peer reviews, and CI/CD tooling such as Copado.
  • Collaborate closely with Sales, RevOps, Data Insights, Finance, Legal, and Security teams to deliver comprehensive solutions.
  • Foster collaboration with internal Business Systems Analysts to review and identify overlaps in requirements internally with other BSA’s, and propose relevant technical solutions.
  • Be a trusted advisor and make recommendations for improvements to systems and processes to make processes and workflows more scalable, efficient and automated.

Requirements

  • Minimum 5 years of experience implementing, configuring and administering Salesforce and SaaS business systems with at least 3 years of Salesforce Sales and/or Marketing Cloud experience.
  • Proficient in the use of Salesforce Data Loader, Workbench and Excel to support data analysis & quality initiatives.
  • Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills
  • Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership
  • Salesforce.com certifications (Administrator, Advanced Administrator, Sales Cloud Consultant)
  • Passion for creating a frictionless end-user experience
  • Proven ability to work creatively and analytically in a problem-solving scenario
  • Strong knowledge and understanding of the Salesforce.com ecosystem and best-practices
  • Salesforce certifications strongly preferred.
  • Strong familiarity with GTM technologies, Salesforce & Integration Security best practices, and platform governance.
  • Excellent communication, presentation, and documentation skills with the ability to translate business needs into technical requirements.
Benefits
  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceSalesforce Sales CloudSalesforce Marketing CloudSalesforce Data LoaderSalesforce WorkbenchSalesforce FlowCampaign to Order processesLead GenerationCampaign attribution trackingUnit and Smoke testing
Soft skills
detail-orientedorganizedself-motivatedteam playerinterpersonal skillswritten communicationverbal communicationproblem-solvinganalytical thinkingcollaboration
Certifications
Salesforce AdministratorSalesforce Advanced AdministratorSalesforce Sales Cloud Consultant