Cloudflare

Incident Response Manager

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • 🇸🇬 Singapore

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Job Level

SeniorLead

Tech Stack

AWSAzureCloudGoGoogle Cloud PlatformLinuxMacOSPythonRubySQLUnix

About the role

  • Vital leader of the Security Response team overseeing all operations within a region.
  • Incident Response Oversight: Manage regional security response hub, providing oversight to security incidents from detection to resolution, employing CI/CD principles for rapid response.
  • Team Optimization and Agile Learning: Ensure optimal staffing, focusing on continuous skill development and career progression within an agile security environment.
  • Resource and Vendor Management: Administer budget and manage vendor relationships, aligning with the strategic objectives of security operations.
  • Performance Engineering: Guide team performance, ensuring adherence to established SOPs and best practices in security integration.
  • Strategic Communication Protocols: Manage sophisticated communication protocols during incidents, ensuring clarity and timeliness.
  • Root Cause Analysis: Lead root cause analysis, utilizing methodologies for quick identification and implementation of preventive strategies.
  • Cross-Functional Collaboration: Facilitate collaboration across Product, Infrastructure, SREs, GRC, ensuring cohesive incident response strategy.
  • Continuous Process Improvement: Regularly refine incident response processes, incorporating the latest advancements for enhanced agility.
  • Strategic Leadership for Scalability: Provide visionary leadership, ensuring operational scalability and efficiency in line with business needs.
  • Team Development in a Security-Focused Culture: Cultivate a high-performance team, enhancing capabilities through training and development.
  • Incident Documentation and Process Automation: Oversee incident documentation, refining response playbooks and guidelines with a focus on automation in security processes.
  • Security Technology Management: Govern the development and maintenance of security tools, emphasizing integration in existing security pipelines.
  • KPI-Driven Performance Assessment: Implement and monitor Key Performance Indicators to evaluate and improve incident response effectiveness.
  • On-Demand Operational Readiness: Maintain readiness for critical incident management outside standard hours, integrating on-call responsibilities.

Requirements

  • Senior Information Security Experience: Possess over 7 years in Information Security roles, with at least 5 years in leading incident response and/or security operations teams.
  • Data Analytics and Data Science: Utilize advanced data science and analytics methodologies to meticulously compile statistics on trends and anomalies, facilitating efficient data organization, retrieval, and analysis, enabling the identification of patterns and irregularities within vast datasets.
  • DevSecOps and CI/CD Implementation: Experienced in establishing and enhancing security operations in product or cloud-native environments, with a focus on integrating security practices within CI/CD pipelines
  • Security as Code Expertise: Proficient in implementing Security as Code methodologies, automating security processes in alignment with agile development practices
  • Incident Response Automations: Designs software programs to identify, contain, eradicate, and remediate security issues including triage and investigation present within cloudflare infrastructure. Leverages automation and CI/CD for continuous development, adhering to speed and accuracy.
  • Proactive Goal Management: Skilled in independently defining and driving both immediate and strategic technical goals within a fast-paced security landscape.
  • Team Mentorship and Development: Demonstrated capability in coaching and guiding junior team members, fostering a culture of continuous learning within a DevSecOps context.
  • Technical Environment Mastery: In-depth understanding and hands-on experience with Linux/UNIX, MACOS, AWS, GCP, and Azure ecosystems, emphasizing security configurations and best practices.
  • Advanced Security Operations Insight: Extensive background in security operations, particularly in incident detection, response, investigation, and mitigation, within a continuous integration and deployment environment.
  • Security Tool Proficiency: Adept with advanced tools like SIEM, SOAR, and EDR, utilizing them for effective anomaly detection and incident response in a DevSecOps setting.
  • Programming and Scripting Skills: Strong proficiency in programming languages such as Python, Go, Ruby, complemented by expertise in SQL and other database query languages.
  • Effective Communication and Analytical Abilities: Excellent verbal and written communication skills, combined with robust problem-solving and independent judgment capabilities, vital for leading in a collaborative team environment.
  • Incident Response Communication: Seasoned in articulating investigative findings and strategies to diverse audiences including technical staff, legal teams, and internal stakeholders.
  • Leadership in Technical Team Growth: Track record of successfully managing, expanding, and steering technical teams, particularly in DevSecOps-oriented environments.
  • Incident Response Function Building: Passion for creating and nurturing a dedicated Incident Response function from scratch, aligning it with modern security and development practices.
  • Complex Attack Chain Knowledge: Comprehensive understanding of complex attack chains, especially in relation to intricate build and deployment pipelines.
  • Advanced Cloud Computing Deployment: Proficient in deploying diverse cloud solutions including IaaS, PaaS, SaaS, within a security-focused framework.
  • Regulatory Framework Acumen: Familiarity with key regulations and standards such as SOX, FEDRAMP, NIST, ISO, GLBA, PCI-DSS, GDPR, CISA, applying them effectively in a DevSecOps environment.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Incident ResponseData AnalyticsData ScienceDevSecOpsCI/CDSecurity as CodeLinux/UNIXAWSGCPAzure
Soft skills
Team MentorshipProactive Goal ManagementEffective CommunicationAnalytical AbilitiesLeadershipCollaborationContinuous LearningProblem-SolvingStrategic LeadershipTeam Development