Renewals Account Manager
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Owning and maximizing renewal value of a book of business of existing customers
- Building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders
- Highly organized and able to accurately plan, forecast, and prioritize work
- Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
- Customer engagement from onboarding through the entire customer lifecycle
- Negotiate and execute renewal contracts in accordance with customer objectives
- Able to prioritize effectively to handle multiple deals at the same time
- Analyze data and leverage tools to identify selling opportunities and business value
- Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
- Own or be an active participant in several customer touch points
Requirements
- Minimum of 3 years of experience in Inside or Field sales
- Specific experience with SaaS renewals highly desired
- 2+ years relative industry experience
- Excellent knowledge of value driven sales
- Excellent problem solving skills with the ability to creatively achieve resolutions
- Demonstrated ability to handle multiple tasks in an efficient and professional manner
- Strong Communication skills both written and verbal and the ability to present to multiple different personas
- Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS renewalsdata analysisforecastingcontract negotiationvalue driven sales
Soft skills
customer relationship managementorganizational skillsproblem solvingcommunication skillsnegotiation skillsprioritizationinfluencing