Support Engineer

• Serve as a trusted technical advisor for our Premium customers, responding to and resolving inquiries and incidents related to Cloudflare services, while delivering timely, high-quality and personalized assistance.
• Engage with customers through email, phone, and chat, providing clear, concise, and empathetic communication to effectively address their technical needs and ensure a positive support experience.
• Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
• Partner with Cloudflare’s Product, Engineering, and Security teams to escalate and resolve advanced customer issues.
• Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs.
• Assist customers in identifying and responding to security incidents, leveraging Cloudflare’s threat intelligence and security tools.
• This role requires working in rotational shifts, including evenings, weekends, and public holidays, to support our global customer base.

Premium Technical Support Engineer – Vietnamese Speaking

Manager, Technical Support

Premium Technical Support Engineer, Korean Speaking

Intern, Support Engineer – AI field