Public Sector Solution Engineer
4M Analytics
Customer Solutions Engineer
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNSFirewallsTCP/IP
About the role
- As a Digital Customer Solutions Engineer, (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle.
- You are a Cloudflare product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.
- Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
- As a Digital CSE, you strive to understand customer requirements and issues at the molecular level.
- You will work closely with Digital Customer Success Managers (CSMs) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.
- You will take part in content creation and delivery for technical customer workshops for your area of expertise.
Requirements
- Fluency in English is required. Spanish and/or Portuguese fluency also required.
- 3+ years of prior post-sales customer relationship management
- Deep understanding of how the internet works and the desire to expand that knowledge. For example:
- Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
- Reverse and forward proxies and the applications of both
- Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
- Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
- Enjoying the adventure of troubleshooting and solving technical problems
- Understanding why Cloudflare plays an increasingly important role on today’s internet
- Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
TCP/IPTLSDNSHTTPFirewallsWAFsBot ManagementRate Limiting(M)TLSZero Trust
Soft skills
customer relationship managementtroubleshootingproblem solvingproactive identificationcommunicationcollaborationcontent creationtechnical advisingcustomer successadaptability
