Hardware and Firmware Engineering Manager
Atom Computing
Engineering Manager, Support Operations
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
JavaScriptPythonTypeScript
About the role
- Lead the engineering team that powers Cloudflare's support operations through intelligent automation, workflow optimization, and system integration
- Own the technical systems that drive our support workflows
- Build infrastructure that enables support agents to work faster, smarter, and with higher quality
- Collaborate closely with IT and Agent Engineering teams on Salesforce platform strategy and AI workflow integration
- Manage API integrations and data pipeline for reporting
Requirements
- 5+ years as an Engineering Manager or Senior Engineer leading technical teams
- Full-stack engineering: Strong coding ability in modern languages (TypeScript, Python, JavaScript)
- Automation focus: Track record building workflow automation and productivity tools
- API integration: Experience integrating enterprise systems and managing data pipelines
- Stakeholder partnership: Comfort working with non-technical stakeholders to translate business needs into technical solutions
- Hands-on leadership: Ability to code and architect solutions while managing a small team
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
TypeScriptPythonJavaScriptworkflow automationproductivity toolsAPI integrationdata pipeline managementfull-stack engineeringsystem integrationtechnical architecture
Soft skills
leadershipcollaborationstakeholder partnershipcommunicationproblem-solvingteam managementtranslating business needshands-on leadershipadaptabilitystrategic thinking
