Project Manager

• Project manage a team of professionals that provide technical consulting, implementation, and support services to customers.
• Establish and maintain relationships with key customers, partners, and vendors to drive revenue growth and customer satisfaction.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet customer expectations.
• Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
• Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services.
• Resolving conflict between the proposal team and other organizational units in a satisfactory manner, including engaging management as necessary.
• Act as the primary point of contact for Account Executives (AEs) and Account Teams when a services opportunity is identified.
• Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
• Collect feedback and document lessons learned from completed engagements for continuous improvement.This role will be responsible for adding efficiency to our operations and enabling us to move faster and more efficiently.
• Creating internal guides and external customer-facing assets that support successful Project execution.
• Developing and delivering change management planning in support of new processes and frameworks.
• Gathering valuable feedback from Executives and Account Teams that drives continuous improvement.
• Understanding and demonstrating your ability to successfully launch Projects at scale, with minimal hands-on guidance, that serves both our growing CS team as well as a large global customer base.

Senior Project Manager, Professional Services

Project Manager

Project Manager

Project Manager

SAP Customs & Logistic Project Manager