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Director, Customer Engineering
CloudflareCustomer Engineering director scaling Cloudflare’s technical sales organization. Owning enterprise revenue, AI-enabled operations, and strategic customer engagement for its global Internet network.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in building and managing high-performing teams within SaaS and cloud environments, with a strong focus on revenue ownership, strategic account planning, and executive communication. Proficient in synthesizing market signals and customer feedback to drive operational excellence and continuous improvement across multi-team organizations.
Highest-signal resume keywords
10+ Years Experience In Technical Go-To-Market RolesRevenue Target Ownership In Enterprise B2B EnvironmentExperience Managing High-Performing Teams In SaaSFluency In Internet Fundamentals, Security, And AIOutstanding Written And Verbal Communication Skills
ATS Keywords
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Hard Skills
ForecastingPipeline ReviewsWin/Loss AnalysisAccount PlanningTechnical Architecture ReviewAI-Augmented WorkflowsAutomationSaaS EconomicsPlatform ConsumptionCustomer Feedback Synthesis
Soft Skills
Inspiring And Coaching Senior ManagersExecutive CommunicationInfluencing C-Level ExecutivesPeople DevelopmentCultural Evolution Leadership
Tools & Technologies
DashboardsAutomation ToolsAI ToolsCustomer Engineering SystemsCloudflare Product Portfolio
Industry Keywords
Customer EngineeringB2BInfrastructureCloudSaaSTechnical Go-To-MarketExecutive Customer EngagementOperational RigorTransformation LeadershipDistributed-Team Leadership
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Build, develop, and scale a multi-team Customer Engineering organization across levels and geographies
- Hire and develop front-line managers, create succession plans, and maintain high technical and commercial talent standards
- Own the CE number for a region, segment, or domain
- Lead forecasting, pipeline reviews, win/loss analysis, and strategic account planning
- Drive new business acquisition, retention, expansion, and platform consumption targets
- Shape Customer Engineering partnerships with Sales, Customer Experience, Professional Services, and Product
- Define territory and account strategies and allocate coverage models
- Coach managers on deal strategy, people development, technical architecture review, and executive communication
- Build systems, dashboards, and AI-augmented workflows; champion automation, tooling, and repeatable plays
- Represent Customer Engineering in executive forums, product roadmap discussions, and enablement planning
- Translate field signals into actionable feedback for Product, Engineering, Support, and Marketing
- Act as executive technical sponsor for strategic customers and prospects
- Represent Cloudflare at industry events, executive business reviews, and executive customer engagements
- Drive cultural evolution toward a unified CE operating model, full-lifecycle ownership, AI productivity, and continuous improvement
- Report to a VP or Senior Leader of Customer Engineering
Requirements
What you’ll need- 10+ years of experience in technical go-to-market roles
- Demonstrated track record of building and managing high-performing teams in SaaS, cloud, or infrastructure companies
- Prior experience managing managers and owning revenue targets at scale is required
- Proven experience owning and forecasting a large CE or Solutions Engineering revenue number in an enterprise B2B or infrastructure environment
- Deep understanding of ACV, renewal, expansion, consumption, and platform economics
- Exceptional ability to inspire, coach, and develop senior managers and senior individual contributors
- Comfortable presenting to and influencing C-level executives inside and outside Cloudflare
- Ability to synthesize market signals, customer feedback, and business data into a clear operating plan for a multi-team organization
- Outstanding written and verbal communication skills
- Capable of representing the CE organization in executive reviews, board-level discussions, and large internal forums
- Fluency in at least two or three technical areas: Internet fundamentals; security; performance/networking; AI and platform
- Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field
- Strongly preferred: Cloudflare product portfolio experience, distributed-team leadership, transformation leadership, executive customer engagement, and operational rigor
Benefits
Comp & perks- Variable compensation structure tied directly to the CE organization’s performance against new business acquisition, expansion, adoption, and retention targets
- Travel up to 25–50% to attend customer meetings, executive briefings, team offsites, industry events, and in-person collaboration
- Potential in-person interview within a Cloudflare office or hub at the offer stage
- Reasonable accommodations for qualified individuals with disabilities