Senior Customer Engineer

Cloudflare

Senior Customer Engineer guiding enterprise customers on Cloudflare security, networking, Zero Trust, and developer platforms. Owning technical discovery, adoption, renewal, and account expansion.

Posted 9/7/2026full-timeTokyo • 🇯🇵 JapanSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building bespoke architectures and delivering product demonstrations across Cloudflare's Security, Networking, and Developer Platforms. Capable of aligning customer business goals with technical solutions while driving platform adoption and revenue growth.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceBroad Technical Expertise in Web Security and NetworkingProven Track Record in Quota-Carrying EnvironmentStrong Understanding of SaaS Metrics and Enterprise Sales CyclesProficiency in Python or JavaScript

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Web SecurityNetworkingRoutingDNSDDoS MitigationCloud InfrastructureEnterprise ArchitecturePrompt EngineeringLLM OrchestrationRAG Architectures

Soft Skills

Exceptional Presentation SkillsStakeholder ManagementAbility to Bridge Technical and Business Strategy

Tools & Technologies

Cloudflare Developer PlatformWorkers AIAI Gateway

Industry Keywords

SaaS MetricsCustomer LifecycleTechnical DiscoveryProduct RoadmapCross-Sell and Up-Sell Opportunities

Tech Stack

Tools & technologies

CloudDNSJavaScriptPython

About the role

Key responsibilities & impact

Partner with Account Executives to lead technical discovery
Build bespoke architectures
Deliver product demonstrations and Proofs of Concept across Cloudflare's Security, Networking, Zero Trust, and Developer Platforms portfolios
Act as a trusted technical advisor throughout the customer lifecycle, from onboarding through maturity, renewal, and expansion
Own the long-term technical relationship and align customer business goals with Cloudflare's product roadmap
Carry a variable quota tied to new business acquisition and/or account growth
Drive platform adoption, retain revenue, and identify cross-sell and up-sell opportunities using product usage data
Lead technical Quarterly Business Reviews for C-level executives and translate platform capabilities into return on investment
Leverage AI agents and internal platforms to automate RFP/security questionnaire responses, sandbox provisioning, and basic telemetry monitoring
Report to the Regional Customer Engineering Leader

Requirements

What you’ll need

Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
Broad technical expertise spanning web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture
Proven track record in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Ability to bridge deep technical implementation details and high-level C-suite business strategy
Experience with Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway (strongly preferred)
Experience with prompt engineering, LLM orchestration, or RAG architectures (strongly preferred)
Proficiency in Python, JavaScript, or similar languages (strongly preferred)
Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required

Benefits

Comp & perks

Competitive base salary
Variable commission structure tied directly to successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion
In-person interview opportunity at a Cloudflare office or hub at the offer stage