Senior Customer Engineer, Majors

Cloudflare

Customer Engineer guiding Cloudflare enterprise customers through technical validation, deployment, and expansion. Architecting secure, high-performance Internet solutions across the full customer lifecycle.

Posted 9/4/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $234,000 - $292,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing complex enterprise network and security architectures, with a strong focus on customer engagement and technical onboarding. Proficient in leveraging technical knowledge to drive business outcomes and enhance customer satisfaction through effective communication and strategic planning.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceExpertise in Internet SecurityProficiency in Python, JavaScript, Bash, Lua, GoStrong Understanding of SaaS MetricsExceptional Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Internet FundamentalsWAFZero TrustSASERESTful APIsGraphQLInfrastructure-as-CodeCI/CDTechnical Deep-Dive DiscoveryArchitectural Diagrams

Soft Skills

Excellent Communication SkillsStakeholder ManagementAbility to Translate Technical ConceptsProblem-SolvingCollaboration

Tools & Technologies

AI AgentsLLMsDeveloper ToolingWorkflow AutomationTelemetry Monitoring

Certifications & Qualifications

Undergraduate or Graduate Degree in Computer ScienceEngineering Degree

Industry Keywords

Cloudflare ArchitecturesTechnical ValidationsProofs of ConceptCustomer Health ScoresTechnical OnboardingDeployment StrategyBusiness Value TranslationEnterprise Sales CyclesTechnical Resources GovernanceComplex Architectural Requirements

Tech Stack

Tools & technologies

DNSFirewallsGoGraphQLJavaScriptLuaPython

About the role

Key responsibilities & impact

Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and complex architectural requirements
Own solution deployment strategy across customers, partners, or Cloudflare Professional Services
Oversee technical onboarding and implementation as the primary executive and engineering contact
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
Carry variable quota tied to new business acquisition and account growth
Identify cross-sell and up-sell opportunities based on product usage data
Lead technical Quarterly Business Reviews for C-level executives
Advise customers throughout onboarding, maturity, renewal, and expansion
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Design and govern technical resources, SOPs, architectural best practices, and technical guides

Requirements

What you’ll need

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills and ability to translate technical concepts into business outcomes
Proven track record in a quota-carrying or revenue-aligned environment
Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Depth in at least four technical areas
Deep understanding of Internet fundamentals including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in Internet security including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE
Expertise in Internet performance including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Travel up to 20–50% may be required
Authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license may be required

Benefits

Comp & perks

Equity plan participation
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave