Senior Customer Engineer, Majors

Cloudflare

Customer Engineer guiding enterprise customers through Cloudflare’s Internet security and performance platform lifecycle. Leading technical validation, adoption, expansion, and AI-augmented customer advisory.

Posted 9/4/2026full-timeLas Vegas • Arizona, California, Nevada • 🇺🇸 United StatesSenior💰 $234,000 - $292,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing complex enterprise network and security architectures, with a strong focus on customer engagement and technical enablement. Proficient in leveraging Internet security and performance principles to drive business outcomes and enhance customer satisfaction.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceExpertise in Internet SecurityProficiency in Python, JavaScript, Bash, Lua, GoUnderstanding of SaaS Metrics and Enterprise Sales CyclesExceptional Presentation and Stakeholder Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Internet FundamentalsTechnical Architecture DesignQuota-Carrying ExperienceTechnical Deep-Dive DiscoveryMigration and Onboarding Blueprint DesignRESTful/GraphQL APIsInfrastructure-as-CodeCI/CD PipelinesAI-Assisted ScriptingTechnical Evaluation Plans

Soft Skills

Excellent Communication SkillsAbility to Translate Technical ConceptsStakeholder ManagementProblem-SolvingCollaboration

Tools & Technologies

Cloudflare ArchitecturesWAFZero TrustSASE ConceptsAI AgentsLLMsDeveloper ToolingObservabilityTechnical Enablement ResourcesArchitectural Diagrams

Certifications & Qualifications

Undergraduate or Graduate Degree in Computer ScienceEngineering Degree

Industry Keywords

SaaS MetricsEnterprise Sales CyclesTechnical OnboardingCustomer Health ScoresDeployment StrategyTechnical ValidationsCross-Sell and Up-Sell OpportunitiesTechnical Quarterly Business ReviewsSecurity ComplianceBusiness Value Translation

Tech Stack

Tools & technologies

DNSFirewallsGoGraphQLJavaScriptLuaPython

About the role

Key responsibilities & impact

Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures
Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
Deliver tailored technical presentations, architectural diagrams, and demonstrations
Address technical objections, security compliance questions, and edge-case architectural requirements
Ensure an appropriate solution deployment strategy is included in proposals
Oversee technical onboarding and implementation as the primary executive and engineering customer contact
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
Carry a variable quota tied to new business acquisition and/or account growth
Identify cross-sell and up-sell opportunities based on product usage data
Lead technical Quarterly Business Reviews for C-level executives
Advise customers throughout onboarding, maturity, renewal, and expansion
Provide guidance on architecture, AI control layers, security posture, and deployment confidence
Leverage AI agents, LLMs, and internal platforms to automate routine workflows
Create and deliver technical enablement resources, SOPs, architectural best practices, and technical guides

Requirements

What you’ll need

Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills and ability to translate technical concepts into business outcomes
Proven track record in a quota-carrying or revenue-aligned environment
Understanding of SaaS metrics, business value translation, and enterprise sales cycles
Exceptional presentation and stakeholder management skills
Demonstrated depth in at least four technical areas
Deep understanding of Internet fundamentals, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
Expertise in Internet security, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts
Expertise in Internet performance, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD pipelines, and observability
Undergraduate or graduate degree in Computer Science, Engineering, or a related field
Role may require travel up to 20–50%
Offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license

Benefits

Comp & perks

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Equity plan participation