CloudFactory

Technical Solutions Engineer

CloudFactory

contract

Posted on:

Location Type: Remote

Location: Remote • 🇨🇴 Colombia

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Job Level

JuniorMid-Level

Tech Stack

AWSAzureCloudDockerGoJavaJavaScriptKubernetesPythonSQLTypeScript

About the role

  • **Key Responsibilities**
  • - Troubleshoot and resolve advanced technical issues by analyzing source code, logs, stack traces, and system behavior.
  • - Provide code-level support, including scripting, minor bug fixes, and building internal automation tools.
  • - Guide customers through solution architecture, cloud deployments, and API integrations within their existing technology stack.
  • - Act as a trusted technical advisor for customers, translating complex technical concepts into clear, actionable guidance.
  • - Create and maintain developer documentation, knowledge base content, and sample code to enable self-service.
  • - Partner with product and engineering teams by submitting high-quality bug reports, sharing customer feedback, and participating in beta testing of new features.

Requirements

  • **Minimum Qualifications**
  • - Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
  • - Proficiency in at least one programming language (e.g., Python, Java, JavaScript/TypeScript, Go, C++).
  • - Demonstrated experience troubleshooting complex systems using tools such as logs, SQL queries, browser developer tools, and network analyzers.
  • - Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
  • - Customer-focused mindset with a high degree of empathy and problem-solving orientation.
  • **Preferred Qualifications**
  • - Hands-on experience with cloud platforms (AWS, Google Cloud, Azure) and container technologies (Docker, Kubernetes).
  • - Strong SQL skills and familiarity with relational database schemas.
  • - Solid understanding of web technologies, including HTTP/HTTPS, REST APIs, JSON, and authentication mechanisms (OAuth, SAML).
  • - 2+ years of experience in a related role (e.g., Technical Solutions Engineer, DevOps Engineer, Software Engineer, or Tier 3 Support).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PythonJavaJavaScriptTypeScriptGoC++SQLREST APIsJSONOAuth
Soft skills
communicationproblem-solvingcustomer-focusedempathy