Professional Services – Training Operations Manager

Cloudera

PS&T Operations Manager leading global professional services and training operations at Cloudera. Driving KPIs, revenue forecasting, workflow optimization, and strategic-account support.

Posted 8/10/2026full-timeCork • 🇮🇪 IrelandSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing global Professional Services and Training operations, with a strong focus on data analysis, operational metrics, and process optimization. Proven ability to lead cross-functional teams and drive strategic initiatives within technology and SaaS environments.

Highest-signal resume keywords

Professional Services Operations ManagementData Analysis and ReportingOperational Metrics and KPIsGlobal Technology/SaaS ExperienceCross-Functional Project Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisOperational MetricsProcess OptimizationResource AllocationRevenue ForecastingBusiness PlanningTraining Operations ManagementProject ManagementAutomation InitiativesDashboard Development

Soft Skills

Creative ThinkingInfluencing Virtual TeamsMultitaskingResults-DrivenExcellent Communication

Tools & Technologies

NetSuite SuiteProjects ProSalesforceLMS/Training Platforms

Industry Keywords

Professional ServicesTraining OperationsGlobal OperationsSaaSBusiness Trends

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Support the global Professional Services & Training (PS&T) organization as a key member of the PS&T Operations management team
Partner with PS&T leadership, Global Operations, and FP&A on business planning and operational support
Lead and develop a high-performing operations team supporting global and regional Professional Services, Training, and strategic accounts
Establish and monitor core metrics/KPIs to evaluate business trends, track team capacity/effort, and optimize resource allocation
Drive process optimization initiatives by evaluating operational workflows
Manage Training Operations logistics, including scheduling, Cloudera and partner resource provisioning, enrollment workflows, and operational tracking
Standardize operational tooling and governance, maintaining documentation, templates, and reporting structures across global delivery teams
Collaborate with PS&T Operations functions on resourcing models, revenue forecasting support, and operational transparency
Manage the global revenue forecast and communicate associated business trends to the leadership team
Manage custom/strategic account operations, including tailored delivery workflows and high-touch support models
Interface with cross-functional groups and PS&T teams
Lead and deliver company-wide and PS&T initiatives

Requirements

What you’ll need

7+ years of Professional Services, Training, Sales or Revenue Operations experience
Direct experience supporting global technology/SaaS organizations
BA/BS or equivalent 4-year degree required
Strong data analysis and reporting skills
Demonstrated success using operational metrics/KPIs to evaluate business trends, effort/capacity allocations, and regional productivity
Ability to understand and interpret complex business issues and provide swift, scalable solutions
Creative thinking; ability to challenge existing processes, propose business solutions, build management dashboards, and lead automation initiatives
Experience working and leading large-scale global and cross-functional projects
Highly motivated, results-driven, energetic, and capable of multitasking across a dynamic global organization
Strong skills influencing virtual teams across the globe
Excellent written and verbal communication and presentation skills required
Proficiency with core PS&T operational tools, including NetSuite SuiteProjects Pro, Salesforce, and LMS/Training platforms

Benefits

Comp & perks

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups