Senior Systems Analyst, Salesforce

Cloudera

Senior Systems Analyst for CRM solutions at Cloudera, driving innovation for Sales Operations teams. Collaborating cross-functionally to implement robust and scalable solutions with minimal interruption.

Posted 6/2/2026full-timeRemote • California, Texas, Virginia • 🇺🇸 United StatesSenior💰 $94,000 - $138,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Proactively seek out and identify needed system enhancements
Point of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancements
Analyze existing business processes and system configurations to identify gaps
Gather and document business requirements from end users as well as supporting the prioritization process.
Review best practices and elicit information regarding feature roadmap with vendors
Design solutions to optimize processes and user experience
Present to-be solutions to business stakeholders using formal design documentation, flowcharts, and example use case scenarios
Provide developers with well defined user stories and acceptance criteria to ensure customizations are implemented according to business stakeholder requirements
Ensure system modifications adhere to the change control processes and compliance policies
Know when the best solution may not be a change in system design
Planning, execution and documentation of testing phases as required.
Support monthly release management
Communicate system changes to broader user audience in advance so they understand the change and how to use it prior to implementation
Develop documentation to support end-user training and knowledge transfer within the team
Resolve L2 support tickets as assigned and within established service level objectives
Escalate issues to vendor technical support as appropriate
Answer user questions and direct them to training materials

Requirements

What you’ll need

B.S. or B.A. degree in BIS, Computer Science or related field
Minimum of 5+ years of experience working as a Business Systems Analyst supporting Sales/Sales Operations, Support or Federal stakeholders
Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification
Demonstrated experience developing business requirements documentation, user stories and user acceptance test scripts
Subject matter expertise working with Sales and/or Sales Operations teams with a firm understanding of demand generation, pipeline management, forecasting, and/or quote-to-cash processes
Experience with diagramming tools to develop process flow charts and user experience mock ups (LucidChart, Visio, Omnigraffle)
Proficiency with G-Suite or MS Office (word processing, spreadsheets, and presentations)
Familiarity with Agile project management and development lifecycle processes
Ability to adjust and set priorities to meet deadlines
Strong verbal communication skills, including presentation skills
Ability to work effectively in a professional manner
Strong customer service orientation.

Benefits

Comp & perks

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business requirements documentationuser storiesuser acceptance test scriptsprocess flow chartsuser experience mock upsSalesforcedemand generationpipeline managementforecastingquote-to-cash processes

Soft Skills

communication skillspresentation skillscustomer service orientationability to prioritizeability to meet deadlinesprofessionalismcollaborationproblem-solvinganalytical thinkingadaptability

Certifications

Salesforce AdministratorSales Cloud ConsultantService Cloud Consultant