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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as the primary point of contact for the HR service desk, providing L1 support and triage for all incoming Workday inquiries and issues.
- Research and resolve end-user problems or system errors, escalating complex technical issues to L2 or L3 resources as necessary.
- Assist in the maintenance of Workday business processes and configuration for core HCM and functional modules.
- Provide direct training and assistance to end users (employees and managers) to ensure system adoption and data integrity.
- Collaborate with HR functions (Benefits, Payroll, Talent Acquisition, etc.) to address routine data requests and basic process improvements.
- Support the semi-annual Workday update process by assisting with the testing of new features and identifying potential impacts on current workflows.
- Maintain and update test scripts and scenarios to ensure successful deployments during project cycles or system updates.
- Assist with user security audits and basic role assignments to ensure appropriate system access across the organization.
- Execute routine data uploads (EIBs) and maintain data quality through regular audits and cleanup activities.
- Participate as a project team member on larger Workday initiatives, handling assigned administrative and configuration tasks.
Requirements
What you’ll need- Bachelor’s degree or equivalent professional experience
- 1–2 years of hands-on experience specifically as a Workday Administrator or in a similar HRIS support role
- Foundational knowledge of Workday Business Processes and basic security concepts
- Experience working within a ticketing system (e.g., ServiceNow, Zendesk, or Jira) and meeting defined SLAs
- Strong troubleshooting skills with a "customer-service first" mindset when helping non-technical users
- Proficiency in Excel/Google Sheets (vlookups, pivot tables) for data validation and auditing
- Excellent verbal and written communication skills with the ability to explain technical steps to a non-technical audience
- High attention to detail and the ability to handle sensitive/confidential data with discretion.
Benefits
Comp & perks- Generous PTO Policy
- Support work life balance with Unplugged Days
- Flexible WFH Policy
- Mental & Physical Wellness programs
- Phone and Internet Reimbursement program
- Access to Continued Career Development
- Comprehensive Benefits and Competitive Packages
- Paid Volunteer Time
- Employee Resource Groups
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
WorkdayWorkday Business ProcessesEIBsdata validationdata auditingtroubleshootingconfigurationuser security auditsdata qualityticketing systems
Soft Skills
customer-service mindsetcommunication skillsattention to detailproblem-solvingcollaborationtrainingdata integrityadaptabilityorganizationconfidentiality