Cloudelligent

Full-stack Engineer

• Design, implement, and support enterprise-scale Amazon Connect solutions.
• Configure and customize Amazon Connect components, including Contact Flows, Queues, Routing Profiles, Quick Connects, Hours of Operation, and Agent Workspaces.
• Develop serverless applications using AWS Lambda, API Gateway, Step Functions, DynamoDB, Amazon S3, and EventBridge to extend Amazon Connect functionality.
• Integrate Amazon Connect with CRM, ERP, ServiceNow, Salesforce, Zendesk, and other enterprise platforms using REST APIs and AWS services.
• Implement conversational AI solutions using Amazon Lex and Amazon Bedrock to enhance self-service and customer experiences.
• Troubleshoot and optimize Amazon Connect deployments for performance, reliability, scalability, and security.
• Collaborate with customers and internal teams to gather requirements and translate business needs into technical solutions.

Senior Amazon Connect Engineer

Marketing

• Plan, execute, and track marketing programs across email, social media, blogs, events, and content channels.
• Research, write, and edit high-quality marketing content tailored for a B2B technical audience with a focus on cloud, AI, and AWS services.
• Create and curate social media content, including captions and original designs.
• Identify content opportunities using community signals to inform topic strategy and content calendar development.
• Assist in the development and execution of LinkedIn and partner marketing campaigns.
• Support the planning and promotion of webinars and events.
• Manage content updates in WordPress and collaborate on webpage messaging optimized for SEO and user experience.
• Develop sales and technical collateral using Microsoft Office and Adobe tools.
• Design landing pages, marketing emails, digital campaign assets, and infographics using Canva.
• Collaborate with AWS partners on co-branded email marketing campaigns and branding materials.
• Maintain and update presentation decks, proposal/contract templates, and client-facing deliverable templates.
• Conduct keyword research and support keyword mapping across multiple content formats.
• Optimize blogs, landing pages, and digital assets for search engine visibility.
• Perform regular SEO audits and implement on-page best practices.
• Launch, monitor, and optimize paid ad campaigns across LinkedIn and Google Ads.

Senior Amazon Connect Engineer

Marketing Associate