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Cloudbeds

Customer Support Coach

Cloudbeds

Customer Support Coach assisting hotel properties with Cloudbeds’ hospitality software. Resolving issues, supporting adoption, and gathering feedback for product improvements.

Posted 8/18/2026full-timeRemote • 🇵🇭 PhilippinesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in the hospitality industry, with proficiency in Cloudbeds software and the ability to communicate effectively in English and Spanish and/or Portuguese. Capable of building customer relationships, resolving issues, and contributing to support content while adapting to a fast-paced environment.

Highest-signal resume keywords
Cloudbeds Software ProficiencyBilingual Communication (English and Spanish and/or Portuguese)Customer Relationship ManagementProblem-Solving SkillsHospitality Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Cloudbeds SoftwareCustomer ServiceTroubleshootingTutorial CreationFeedback GatheringComputer SkillsInternet/Wi-Fi Proficiency
Soft Skills
Excellent Communication SkillsEmpathyEmotional IntelligenceOrganizational SkillsMultitasking
Industry Keywords
Hospitality ExperienceFront DeskNight AuditorRevenue ManagerGeneral ManagerCustomer LoyaltySoftware Adoption

About the role

Key responsibilities & impact
  • Assist and support existing hotel-property customers daily in using Cloudbeds software in English and Spanish and/or Portuguese
  • Resolve customer complaints and questions via phone, email, chat, or other support media
  • Troubleshoot and make outbound calls for escalated issues when necessary
  • Build customer relationships to support loyalty, retention, usage, and software adoption
  • Gather customer feedback and requirements for future software releases
  • Use training materials to stay current with system updates
  • Help create tutorials and contribute content to the support-article database
  • Attend company-wide online training sessions

Requirements

What you’ll need
  • 1+ years of hospitality experience in hotels, hostels, BNBs, or similar, including Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
  • Previous customer service or similar experience is a plus
  • Native or fluent in English
  • Native or fluent Spanish and/or Portuguese is a plus
  • Excellent written and verbal communication skills
  • Strong empathy, emotional intelligence, and emotional management
  • Excellent problem-solving skills
  • Ability to multitask and cope with change in a fast-paced environment
  • Highly organized, proactive, self-starter, and team player
  • Compatible graduation course or more than 2 years of proven experience in the area
  • Skill with computers and systems
  • Excellent internet/Wi-Fi connection
  • CV must be submitted in English

Benefits

Comp & perks
  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer