Support Engineer

• Respond to service tickets and requests for local and remote network support
• Troubleshoot and resolve hardware, software, application, network, user access, and all related issues
• Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct the core problem
• Perform high level and in-depth network monitoring, as well as troubleshooting and diagnosing network, hardware, and ISP issues
• Analyze and identify larger global/system wide issues and present or escalate these to Tier 3 agents for additional input and resolution
• Use advanced knowledge of networks, policies and procedures, and best practices to educate and present solutions for clients

Tier 2 Technical Support Specialist

Support Engineer

Root Cause Support Analyst

Support Engineer

Customer Support Technician III