Cloud Student Homes

Client Services Representative

• Building relationships with leaseholders
• Onboarding new leaseholders
• Coordinating investor events
• Managing property data
• Supporting colleagues
• Contributing to landlord services across the UK

Client Services Administrator

Manager

• To take the lead role in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry-leading in service levels to students, parents and stakeholders
• To ensure the facility is maintained to the highest standards and operated in full compliance of all appropriate legislation and industry standards (including ANUK accreditation requirements)
• To liaise with and work collaboratively with colleagues in the college to ensure the highest level of collaboration across the facility
• Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
• Respond to emergencies both during and out of working hours
• To recruit, train, manage, motivate and develop staff, student residence assistants and contractors to ensure they embrace the ‘more than just a room’ philosophy of Cloud Student Homes’ student care
• Ensure the highest possible standards of student safety and welfare
• To promote a vibrant community across the facility

Accommodation Manager

• Shape leaseholder experience at Cloud Student Homes
• Support, inform, and value leaseholders
• Onboard new leaseholders
• Coordinate investor events
• Manage property data
• Lead on projects and support colleagues

Client Services Administrator

Accommodation Manager

Client Services Manager