Serve as the named, high-touch security expert and security point of contact for your assigned customers.
Collaborate closely with the Account Technical Specialist (ATS) and other internal teams to ensure a unified customer experience.
Conduct security assessments, design reviews, and hardening workshops for Citrix customers.
Develop and maintain a prioritized Remediation Roadmap for each customer, and drive them toward execution.
Leverage and drive adoption of product telemetry to create and review customer-facing dashboards.
Report on security posture, risk reduction, and month-over-month improvements, culminating in an annual Security Executive Briefing.
Deliver security-focused educational content, including workshops, threat modeling sessions, and tabletop exercises to test customer incident response plans.
Contribute to our webinars and newsletters to provide security information at scale.
Act as the primary coordinator and approver for third-party security services during a critical security bulletin or customer incident.
Act as the "voice of the customer" for security, providing direct, actionable feedback to our Product and Engineering teams to make our core products more secure.

Requirements

8+ years of experience in a senior, customer-facing technical role (e.g., Security Architect, Principal Consultant, or Senior Solutions Engineer)
Deep, demonstrable expertise in the architecture, security, and hardening of Citrix Virtual Apps and Desktops (CVAD)
Strong foundational knowledge of NetScaler (ADC) architecture, including Gateway, Authentication (nFactor), and WAF
Broad, practical knowledge of IT security principles: Identity and Access Management (IAM), network security (firewalls, segmentation), application security, logging/SIEM, and risk management
Exceptional communication and presentation skills.
Proven ability to manage complex, high-pressure customer situations with sound, risk-aware judgment.
Ability to travel to customer sites, conferences, training and internal meetings.

Benefits

access to healthcare
life insurance and disability benefits
401(k) plan and company match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

security assessmentsdesign reviewshardening workshopsRemediation Roadmapproduct telemetrysecurity posture reportingrisk reductionthreat modelingincident responseCitrix Virtual Apps and Desktops

Soft skills

communication skillspresentation skillscustomer-facingrisk-aware judgmentcollaborationeducational content deliverycustomer feedbackcoordinationproblem-solvingadaptability